Frequently Asked Questions

 

Question: Tell me about UpSwing Health. What is your mission?

Answer: The mission of Upswing Health is to provide patients with equitable, high quality, convenient access to musculoskeletal care using innovative, evidence-based solutions and personalized support.

 

Question: Tell me about the two Founders.

Answer: Dr. Jay Kimmel and Dr. Steve Schutzer are practicing Orthopedic Surgeons who are committed to the principles of healthcare value (best clinical outcomes at the lowest cost) and to the digital health transformation. They believe all athletes should have immediate and equal access to quality information at a reasonable price.

 

Question: Before I start using the platform, I just want to be sure I understand all of the terms, conditions, and privacy protections on this site. Where can I find them?

Answer: When creating an account, our terms and conditions are listed to view. Read and understand these platform policies so that you are comfortable using our site. UpSwing Health respects your privacy and we have implemented certain policies and technologies to protect your data.

 

Question: What does UpSwing do with the information that I provide in answering questions on your symptom checker?

Answer: We treat any information you give us with the utmost care and respect. We take privacy seriously. We will not sell your data to third parties. We may use non-personally identifiable information for the greater good to help athletes with conditions like yours.

 

Question:  I just suffered a sports injury. How can I access UpSwing Health’s “symptom checker” to get some advice on my condition?

Answer:   Start by creating an Upswing Health account. Once on our home dashboard, click the “Symptom Assessment Tool” section on the sidebar to get started.

 

Question: What if I have questions regarding a chronic nagging sports injury? Can UpSwing Health help me sort this out?

Answer: Yes. There are several ways we can help. You can access our Symptom Assessment Tool to access information about your chronic condition. Or you can chat with one of our healthcare professionals for additional advice.

 

Question: I used the symptom checker and after entering my answers, got “no report found.” What does this mean?

Answer: UpSwing Health is committed to providing our users with advice and information to guide them on their journey to understand their condition and the best road to recovery. With the information that you have provided, “no report found” means that we do not have sufficient input to draw any conclusions on your unique condition. Please follow our suggestions regarding “additional options” to help you find the answers you desire.

 

Question: When I chat with an UpSwing healthcare professional, who will I be communicating with?

Answer: Depending on your plan, Upswing Health has two healthcare professionals available for assistance. Our team of Upswing Coaches, who are Certified Athletic Trainers, are available 7 days a week from 8am to 8pm. We also have a group of Physicians who are board certified in either Orthopedics or Sports medicine.

 

Question: What is a Certified Athletic Trainer (ATC)?

Answer: An Athletic Trainer is a certified and licensed healthcare professional who practices in the field of sports medicine. Athletic Trainers have been recognized by the American Medical Association as an allied healthcare profession since 1990. Our ATCs have been vetted by UpSwing Health and are all seasoned professionals with years of experience on and off the field in providing diagnostic and first-aid advice on many musculoskeletal injuries.

 

Question: What will it cost me to chat with an UpSwing Athletic Trainer?

Answer: Depending on the plan you are enrolled in, talking to a member of our team can either be free, cost a small copay or a monthly subscription.

 

Question: Do I need to set up an account and log in to chat with an UpSwing Athletic Trainer?

Answer:  Yes, you do have to set up an account and log in to chat with our Athletic Trainers.

 

Question: If I have any technical questions or problems, who can I reach out to?

Answer: You can connect with UpSwing Health’s technical support at help@UpSwingHealth.com.

We will try to respond as quickly as possible.