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Upswing gives members better access to care

Create a health plan focused on what matters most to members
My kids are in 6 different sports. I absolutely would pick a plan designed around sports injuries
- Michelle Von Brunt
I mostly see the doctor because of arthritis. I want a plan that makes that easier.
- Joan Terrell

for Insurers

Insurance exchanges are confusing. Upswing helps members choose a plan that fits their lifestyle

Selecting a health plan is incredibly complicated for average people who prefer not to think about health insurance very often. Upswing, combined with other plan features can help guide members to a plan that fits with the healthcare needs that are most important to them – and can help your plan stand out from the rest.

With access to care on demand for sports injuries and musculoskeletal issues, people who are most worried about injuries, treatment of chronic pain and rehabilitation from past injuries can easily find a plan that helps them with what they care about most.

And with easier access to care without office visits, employers save money on commercial plans while employees get better benefits.

Immediate answers

When people get hurt they want to know how serious it is. Our assessment app, designed by orthopedic doctors, is available 24/7 on any device to help members find out how serious their injury is and what needs to be done about it – without waiting to see a doctor.

Learn more about how Upswing provides answers when people need it most; when they’re hurt.

Talk to a medical expert in minutes

Certified athletic trainers are available in minutes to answer questions, make referrals if needed and prescribe physical therapist designed rehabilitation exercises that members can do at home. And if needed, an Upswing orthopedic doctor is available for a video consult.

Learn more about how Upswing can give members faster access to care and avoid unnecessary treatments

Lower Costs & Fewer Claims

Since 50% of MSK conditions can be treated at home with physical therapy exercises, early access to orthopedic specialists for correct diagnosis can reduce costs for members, insurers, employers and administrative staff.

Learn more about how Upswing provides faster access to care

Make it easy for members to choose from an Exchange

Make it easy for members to choose from an Exchange
Make it easy for members to choose from an Exchange
  • Free sport injury symptom assessment & referrals app
  • Free on-demand sports injury health coach
  • Free at-home physical therapy
In a sea of confusing plan options, Upswing can help members find a plan that fits their lifestyle and addresses the healthcare needs that are most important to them.

Immediate answers. Immediate access.

Members get on-demand access to our AI assessment tool, home physical therapy and a Health Coach
Reduce practice costs

The first thing people want to know about an MSK injury is how serious it is and whether or not they need to see a doctor. Currently, many people wait for days for answers, first waiting for an appointment with a primary care physician and then for an Xray lab and sometimes also for an orthopedic specialist just to find out what’s wrong… and that’s before a treatment program starts.

With Upswing’s MSK asessment app, members can get answers immediately based on their symptoms – and follow up with a video call to a Certified Athletic Trainer minutes later. Since most musculoskeletal injuries can be treated at home, their Upswing Health Coach can check in with them throughout their recovery process, providing detailed video rehabilitation exercises designed by physical therapists that they can do on their own. And for those who need more, their Health Coach will put them in contact with a doctor or the right specialist for their condition either for a video call consult or an in-office appointment.

Learn more about how Upswing can give your members immediate answers and access to care without the wait.

Less admin, lower costs & fewer claims

Better diagnosis and faster access to care is good for business

With 46% of MSK injuries mis-diagnosed it’s no wonder that over 50% of medical interventions for musculoskeletal conditions produce no positive results. All of those extra Xrays, doctors visits and surgeries are not just a waste of time and money for doctors and patients, but are also a huge waste of administrative labor (and claims payments) for insurance companies.

It turns out that much of this waste could be avoided by providing primary care physicians and patients with access to orthopedic expertise early in the diagnosis process.

By providing MSK specialist assessments at the time of need, patients can avoid unneeded doctors office and ER visits and imaging – while primary care physicians can validate their diagnosis to ensure they’re referring patients only to the correct specialist – and only when necessary.

Since a majority of MSK injuries and chronic conditions can and should be treated at home with physical therapist designed exercises, Upswing Coaches can guide a members rehabilitative care while helping them avoid unnecessary medical interventions. And when a patient needs to see a doctor, an Upswing orthopedic physician is available by video call to diagnose, prescribe treatment and make the right referral to the right specialist.

Less admin, lower costs & fewer claims

Learn how Upswing can lower administrative, claims and member costs while improving access to care.

for Insurers
Frequently Asked Questions

Upswing can structure practice plans several ways (see the next question for details).

We can structure practice plans in one of several ways.

A fee-per-use model allows practices only to pay when their patients use Upswing Health.

For some larger practices, Upswing is happy to offer a percentage of savings model, where Upswing is paid a percentage of total claims costs saved.

For many practices, a flat fee per patient model makes the most sense.

Over 50% of MSK injuries can and should be treated at home using physical therapist developed exercises that most people can do on their own without help.

Additionally, over 46% of MSK injuries are mis-diagnosed (typically because a medical professional with orthopedic expertise was not available to help diagnose the condition). This mis-diagnosis is a key contributor to the 50% failure rate of MSK medical interventions to solve the intended problem.

All of this together has created the largest single employer healthcare cost, especially when lost productivity of workdays spent at doctors offices and long recoveries from surgeries are factored in. Add to this unnecessary prescriptions, MRIs, Xrays and weekly physical therapist appointments and it’s easy to see that if patients could get a better diagnosis and at home treatment options, everyone would save a lot of time and money.

Upswing was designed by a team of orthopedic surgeons to solve exactly this problem.

Upswing Coaches are a patient’s first point of contact with a broad network of orthopedic specialists, and they are all certified medical professionals in their own right, specializing in muscle and joint injuries.

Most Upswing Coaches are Certified Athletic Trainers (the sports medicine specialists who run out on the field when someone is injured during a professional football game). Occasionally a health coach might be a certified Physical Therapist or another orthopedic specialist. In all cases, they can help answer questions about symptoms, injuries, treatments and can create referrals and appointments with other specialists including doctors, physical therapists and orthopedic surgeons.

Have Questions?

Contact us today to learn more.

For employees

Upswing Health gives qualifying employees immediate access to care on demand while lowering healthcare costs for employers. To learn more, or to ask your human resources department to offer Upswing Health, send them a link to our For Employers page here.

For insurers

If you’re looking for innovative ways to provide better access to care for members at lower cost, bundling Upswing with your Exchange plans for active people who are most likely to use physical therapy or sports medicine services is an effective and easy upgrade to your MSK clinical pathways. Find out more here.

For provider

Ever wish you had a musculoskeletal specialist on staff to provide expert guidance on orthopedic issues and give you more time to focus on the patients who need you the most? Upswing Health was built by orthopedic doctors to help you manage the 65% of MSK office visits that can be treated at home. Learn more.